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GENERAL QUESTIONS
What services do you provide?
Do you work with residential clients or only commercial?
We primarily focus on commercial, industrial, and institutional projects. However, we do residential projects who are looking for commercial-grade systems.
How much does it cost?
Each solution is designed from the ground up so we would need to evaluate and build a proper solution before presenting a proposal.
How soon can you start?
Depending on the complexity, after engagement is signed off, typically within 1-2 weeks but some brands may take up to 9-12 weeks for procurement.
Do you offer free site surveys or consultations?
Yes, we typically conduct a site assessment before proposing a solution so we can scope requirements accurately.
Are your products from China?
We have a tiered structure for solutions from entry-level, mid to high end. It depends on the nature of the project to dictate where the items are from.
Which brands do you carry?
We’re multi-brand and select the manufacturer based on the project’s requirements, budget, and compliance needs rather than pushing a single brand.
PROCESS
Do I need to provide my own IT infrastructure or do you supply everything?
We can work with your existing infrastructure or supply everything end-to-end; this is determined during the site survey.
Will there be downtime during installation?
We plan installations to minimize disruption, and for active sites we can phase the work outside business hours where needed.
Do you handle permits and regulatory approvals?
Yes, where required, we manage the relevant permits and approvals as part of project delivery.
Can you scale the system if we expand later?
Yes, we design with scalability in mind so additional cameras, doors, or devices can be added later.
MAINTENANCE & SUPPORT
Do you provide maintenance contracts after installation?
Yes, we offer maintenance plans with scheduled servicing and support, details depend on the system and SLA you choose.
What happens if a camera or device fails, is it under warranty?
Coverage depends on the manufacturer and the terms of your contract; we’ll walk you through warranty details during the proposal.
Do you offer 24/7 support or emergency callout?
We offer support tiers including emergency callout; this can be scoped as part of your maintenance agreement.
Can you take over maintenance of a system installed by another company?
We typically do not offer maintenance and support for systems we do not install but we will consider case by case basis.
CCTV & VIDEO SURVEILLANCE
Can I view my cameras remotely on my phone?
Yes, most of our CCTV systems support remote viewing via mobile app or web portal, depending on the platform selected.
How long is footage stored?
Retention depends on your storage configuration and camera count; we size storage during design based on how long you need to retain footage.
Do you offer cloud storage or only on-premise (NVR/DVR)?
We can do either, or a hybrid setup, depending on your budget and preference.
Can you integrate with cameras I already have installed?
In many cases yes, we’ll assess your existing hardware during the site survey to see what can be retained or needs replacing.
Do your cameras work in low light / at night?
We spec cameras with appropriate low-light or IR capability based on the site conditions and use case.
ACCESS CONTROL SYSTEMS
Can access control integrate with our existing HR or attendance system?
Many of our access control platforms support integration with third-party HR/attendance systems – we’ll confirm compatibility during design.
What credential types do you support?
We support a range of credentials including proximity/smart cards, fobs, PIN codes, biometrics (fingerprint/face), and mobile credentials; the choice depends on your security level and user convenience needs.
Can employees use their phone as an access card?
Yes, many modern access control platforms support mobile credentials via Bluetooth or NFC, depending on the system selected.
Can we set different access permissions for different employees or time schedules?
Yes, role-based and time-based access schedules are standard features, allowing you to restrict who can enter where and when.
What happens to the doors if there's a power outage?
This depends on how each door is configured; fail-safe doors unlock during a power loss for life-safety egress, while fail-secure doors remain locked; we determine this per door based on code requirements and your security needs.
Can visitors or contractors be given temporary access?
Yes, temporary or time-limited credentials can be issued and set to expire automatically.
Can we manage access control for multiple sites/branches from one system?
Yes, many platforms support centralized multi-site management from a single dashboard.
Can access control integrate with elevators to restrict floor access?
Yes, elevator/floor access control integration is available for buildings needing floor-level restriction.
BIOMETRICS
What is your biometrics system used for?
Our biometric systems are primarily used for HR timekeeping and attendance using fingerprint and/or facial recognition.
Do you offer fingerprint and facial recognition timekeeping?
Yes, we offer timekeeping systems using fingerprint and facial recognition, depending on the requirements of the organization.
Can biometrics integrate with our existing HR or attendance system?
Depending on the platform selected, biometric timekeeping systems can integrate with third-party HR and attendance systems. We’ll confirm compatibility during the design process.
Can employees use both fingerprint and facial recognition?
This depends on the system selected. We can recommend the appropriate biometric method based on your organization’s requirements.
Can biometric timekeeping be used for multiple branches or locations?
This depends on the platform selected. Multi-site management and centralized attendance monitoring may be available depending on the system requirements.
Is biometrics the same as access control?
Not necessarily. Our biometric timekeeping systems are primarily for HR attendance and timekeeping. Biometrics can also be used as a credential for access control systems to control entry into buildings or rooms.
FIRE DETECTION & ALARM SYSTEMS (FDAS)
Do you offer conventional or addressable FDAS?
We offer both; the recommendation depends on your building size, layout, and future expansion plans, which we assess during the site survey.
Are your fire alarm systems compliant with local fire codes?
Yes, our FDAS designs are engineered to meet applicable local fire codes and standards, and we coordinate with authorities for approvals where required.
Do you handle the certification/approval process with the fire department or civil defense?
Yes, we manage submissions and coordination with the relevant authorities as part of the project.
Can FDAS be integrated with CCTV and access control?
Yes, we can design integrated systems so fire events can trigger camera pop-ups, door releases, and other coordinated responses.
INTERCOM SYSTEMS
Is the intercom video or audio only?
We install both; video intercom for visual verification at entry points, or audio-only where that’s sufficient for the application.
Can the intercom integrate with our access control or CCTV system?
Yes, intercoms are commonly integrated with access control so you can verify and release doors from a single interface, and with CCTV for recorded verification.
Can staff answer the intercom remotely, like on their phone?
Many of our intercom systems support mobile app answering, depending on the platform selected.
How many entry points/stations can be connected?
This is scoped during design based on the number of entrances, gates, or areas requiring intercom coverage.
Do you offer an intercom for multi-tenant buildings (e.g., apartments, offices)?
Yes, we design multi-tenant intercom systems with individual unit calling and centralized management.
PA / VA (Public Address / Voice Alarm) or PA/BGM (Public Address / Background Music)
Is your VA system compliant with fire and life-safety codes?
Yes, our voice alarm systems are designed to meet applicable local life-safety standards and are coordinated with FDAS integration where required.
Can the VA system automatically trigger evacuation messages during a fire alarm?
Yes, VA systems are typically integrated with FDAS so pre-recorded evacuation messages play automatically when triggered.
Can we do zoned announcements (e.g., only certain floors or areas)?
Yes, zoning is standard for both PA and VA systems, allowing announcements to target specific areas rather than the whole building.
Can we make live announcements as well as automated ones?
Yes, systems support both live paging from a microphone station and pre-programmed or automated messages.
Can the same system handle both background music and announcements?
Yes, PA/BGM systems are commonly combined so background music automatically mutes or pauses when an announcement or alarm is triggered.
Can we play different music in different zones/areas?
Yes, zoned audio lets you run different playlists or volume levels in different areas simultaneously.
Can we stream music from services like Spotify, or does it need to be a fixed playlist?
This depends on the platform selected; some systems support streaming service integration, others use local media or scheduled playlists.
Do announcements automatically override the background music?
Yes, priority paging is standard; announcements and alarms will duck or cut off background music automatically.
PBX / TELEPHONY
Do you install traditional PBX or IP-based phone systems?
We install IP-based phone systems.
Can the phone system integrate with our existing network?
Yes, IP PBX systems run on your network infrastructure, so we assess your existing setup during design to ensure compatibility and capacity.
Can we keep our existing phone numbers if we switch systems?
In most cases yes, number porting is possible; we’ll confirm feasibility with your carrier during planning.
INTRUSION DETECTION SYSTEM (IDS)
What's the difference between intrusion detection and your CCTV/access control systems?
Intrusion detection uses sensors like motion detectors, door/window contacts, and glass-break sensors to alert on unauthorized entry, while CCTV and access control focus on monitoring and controlling movement; the three are often integrated for layered protection.
What happens when the alarm is triggered; who gets notified?
This is configurable — alerts can go to your internal team, a monitoring center, and/or the authorities, depending on the response protocol you choose.
Will it give false alarms from pets or normal building movement?
Modern sensors support pet-immune settings and can be tuned during installation to reduce false triggers from normal building activity.
Can we arm/disarm the system remotely, like from our phone?
Yes, most systems support remote arming/disarming and status checks via a mobile app, depending on the platform selected.
Can intrusion detection integrate with our CCTV and access control?
Yes, intrusion alarms are commonly integrated so a triggered sensor can automatically pull up the relevant camera feed and log the event alongside access control activity.
NETWORKING / STRUCTURED CABLING
Do you handle structured cabling and network infrastructure, or just security devices?
We handle the full backbone; structured cabling, switches, and networking to support the security systems we install.
Do you do data cabling for general IT use, or only for security systems?
We handle both; structured cabling for security devices as well as general network infrastructure for IT and telephony.
What cable standards/categories do you install (Cat6, Cat6A, fiber, etc.)?
We select cabling based on your bandwidth, distance, and future-proofing needs; this is confirmed during the site survey.
Do you provide network switches and racks, or just the cabling?
We can supply the full infrastructure; switches, racks, patch panels; or work with your existing hardware, depending on scope.
Can you set up separate/isolated networks for security systems vs. general office use?
Yes, we commonly design segregated VLANs or physically separate networks for security systems to improve reliability and cybersecurity.
Do you provide network documentation/as-built drawings after installation?
Yes, as-built documentation is typically provided as part of project handover.
